Refund Policy

The free diagnosis

The first look at your store and feed is free and carries no obligation, so there is nothing to refund.

Setup guarantee: approved or your money back

This covers our Merchant Center setup and website + setup packages. If Merchant Center hasn't approved your account within 30 days of our submission, we keep working at no extra charge. If it still isn't approved, we refund 100% of the setup fee.

The guarantee applies when:

• the business details you gave us are real and accurate;
• the products you sell are allowed on Google Shopping;
• you made the changes we asked for, and didn't change the store, feed or account without telling us while we worked;
• the account wasn't suspended for a reason unrelated to our work, such as an earlier ban, payment issues or misrepresentation found elsewhere.

The guarantee covers the setup fee. Website design and build work that has been delivered to you is yours to keep and is not refunded.

Appeals

Google makes the final call on appeals, so we don't promise an outcome. What we do promise: a full diagnosis, every fix done before we file, and follow-up rounds until Google decides.

You pay $99 to start and $100 only when your account is reinstated. If Google hasn't reinstated it within 60 days of our first review request, you never pay the second half. Complex cases (repeat suspensions, Circumventing systems) start at $579 and are quoted after the free diagnosis.

If the free diagnosis shows your suspension can't realistically be lifted, we'll tell you before you pay anything.

Cancelling

• Before we start work: full refund.
• After we start: we refund the part of the fee for work not yet done, based on the stages in your quote.
• After we submit to Google: the work is done, so cancellation doesn't lead to a refund. The setup guarantee above still applies.

What isn't refunded

• Fees paid to third parties for you, such as domains, themes, apps or platform subscriptions.
• Delays or decisions caused by Google's review times or policy changes.
• Projects we end because of false information or a request to break Google's policies (see our Terms).

How to ask for a refund

Email ceo@greengmc.net from the address you used with us. Include your store URL and a short note on what happened. We reply within 24 hours.

Approved refunds go back to the original payment method within 14 business days. Your bank or payment provider may take a few more days to show it.